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Frequently Asked Questions (FAQ)

Help accessing the website

What are the system requirements to be able to access this website?You will need a computer connected to the Internet. If you don't have one at home or at work, consider using a computer or tablet with an Internet connection at a neighbour or friend's house, the library, at school or in an Internet café.

This site works best with the latest version of modern web browsers such as Chrome, Firefox, Edge and Safari (Mac only), Linux, iPhones and Android.

I get a message indicating that "Cookies are not activated." What can I do?Cookies are small files that allow Moodle to work with you to present appropriate information based on your language and navigation as you make your way through a course.

I get an error message when I try to access the websiteThis is a common occurrence, especially when using an unsupported web browsers.

  1. Try pressing F5 or CTRL+r (CMD+r on MacOS) to reload the page.
  2. Close all windows and restart your web browser and try again.
  3. Clear your cookies and cache and try again.
  4. Try a different web browser like Edge, Chrome or Firefox.
  5. Restart your computer and try again.

Help with your account

My email address is used by several people in my family. What can I do?The email address is the key to distinguish different users. It is used to keep track your progress, publish badges and certificates and communicate other key information with you and so must be used by no more than one person. There are email service providers such as Google, Yahoo, Microsoft and possibly even your Internet service provider who can provide you with your own email address for free. Consider setting up an email address with one of these services.

How do I register to get a free account?Go to

What is my username and password?The username and password are the ones you set-up when you first registered for an account on this website.

How may I view and/or change my personal information or password?All of your profile information as well as your password can be found by navigating to the user icon in the top right corner of the screen and selecting Profile.

I just signed-in to the site and I can't find my course. What should I do?Your username is tied to your progress. If you changed login using different credentials, you are actually signing in to the wrong account.

Help with courses

Where are the training rooms located?All courses listed on this site are held online unless otherwise noted within the individual course itself. This means that you can virtually access the course from anywhere that you have an Internet connected computer or mobile device. Once you enrol in a course, you will get an email which includes information on where and how to login, At that time, you will be able to see the course outline.

What happens to the training material after I complete the course?The course will run during a specific timeframe then close at the end of the day without notice.

I have an idea for a course. Who should I contact?Please contact our Help Centre.

I have a course related question.Please be sure to ask your course related questions during the course. You may also consult the links in the Additional Resources section included in some courses. We do not offer post-course support at this time.

Other help

Why am not receiving any emails from this site?It is possible that they have fallen into your spam email folder.

How is my personal information protected?See our privacy policy.

I cannot find the answer to my question on this page. What can I do?If you have a question that was not answered above or in the course FAQ, please fill out the online support form.

Last modified: Thursday, 09 December 2021, 4:57 PM